Frequently Asked Questions
Here you will find answers to the most frequently asked questions. For any other request, our customer service will respond within 48 business hours.
What are the delivery times?
Your order is delivered to your home in mainland France within 7 to 10 business days after confirmation. A tracking number is sent to you by email as soon as it is shipped.
Is delivery free?
Standard delivery is free in mainland France. The exact amount is always displayed before you confirm your order.
Can I return an item?
Yes. You have 14 days after receipt to change your mind, without having to justify your decision. Write to us with your order number: we will respond within 48 business hours with instructions. Return shipping costs are at your expense, unless the product is defective, damaged, or does not match your order.
My product arrived damaged or does not work, what should I do?
Contact us with a few photos or a short video. We offer you a free replacement or refund. You also benefit from the 2-year legal guarantee of conformity.
Is payment secure?
Yes. Payment is made online via the secure Shopify platform and its payment providers. We never have access to your banking details.
How to contact you?
By email at ansoumancisse89@gmail.com or via our contact form. We respond within 48 business hours, Monday to Friday.
For full details, please see our general terms and conditions of sale and our return policy.